INBOUND CALLS
Consumers who picked up the phone and called about coverage.
Consumers calling about coverage, routed straight to your agents in real time.
STEP BY STEP
How an inbound call works
You set your vertical, states, hours, daily caps and buffer.
We run your campaign.
Callers ring your agents directly, in real time.
The call is billed once it passes your buffer, from 90 to 180 seconds, or only if it becomes a sale on CPA.
90–180s BUFFER
Best for: teams that answer fast and want steady volume.
Live Transfers vs Inbound Calls
| Live Transfers | Inbound Calls | |
|---|---|---|
| How it reaches you | Warm transfer with an introduction | Rings your agents directly |
| Typical strength | Highest intent per call | Steady volume, fast answer |
| Billing | Per call past your 90–180s buffer, or per sale | Per call past your 90–180s buffer, or per sale |
EVERY CAMPAIGN
What comes with every campaign.
Same billing, same controls and the same records, whichever product you run.
Billing options
Per call past a 90, 120, 150 or 180 second buffer, or per sale (CPA).
With every billable call
- Caller ID, state and time of call
- Call recording
- Consent record on request
Delivery
Calls ring your team through a dedicated tracking number, a ring pool or SIP transfer, during the hours and caps you set. You can pause or change caps at any time.
Available in ACA Health, Medicare, Final Expense and Auto Insurance, or as a custom campaign for your vertical.